Privacy Notice

Thank you for your interest in our homepage, Theraline and our products.
The protection of your personal data in the collection, processing and use is very important for us. In this connection, your data will be protected according to the legal provisions (EU GDPR). In the following, we will provide you with information on which data will be collected while you visit the homepage, how we do so and how we will use these data:

Within the course of placing an order in our shop, we collect the following personal data:

Every time you access our websites, they collect a number of general data which are stored in the server log files. These data may include:

The anonymous data of the server log files are stored separately from the personal data and are only used for the optimisation and statistical analysis of our website contents.

If a person contacts us electronically by e-mail or using the contact form, the transferred personal data (e.g. name and e-mail address) will be stored for the purpose of the processing.

Application / use of the personal data
We will use your personal data for the following purposes:

Your personal data will only be transferred to third parties if this is necessary for contract processing (e.g. to service providers commissioned by you with the payment processing).


Duration of the storage of personal data
In this connection, the relevant legal retention period is decisive. If retention periods under commercial and fiscal law need to be observed, the storage duration for certain data may be up to 10 years. After expiry of the period, the corresponding data will be routinely erased unless they are still required for the contract performance.

User rights
You are entitled at any time to access to your stored personal data, to information regarding their origin, recipients and the purpose of the data processing. You moreover have the right to rectification, objection, restriction, portability or erasure of these data, unless there is any legal requirements opposed to these rights.
The right to objection particularly comprises the option to object to the processing of own data for marketing purposes.
If you have any questions regarding the data privacy at Theraline and if you want to access the data stored about you, please contact:

Our websites use cookies. Cookies are small text files which are saved on your end device (smart phone, tablet, PC, etc.) by your web browser and which contain pseudonymised data. The use of cookies increases the user-friendliness and security of the websites. The setting of cookies can be prevented at any time by means of setting options of your browser and cookies that have already been set can be separately deleted. If the user deactivates the setting of cookies, it may no longer be possible to use all functions of the website to their full extent.

Use of social media plug-ins
This website uses Facebook social plug-ins in the form of the Facebook logo. The plug-in establishes a direct connection between your browser and the Facebook servers. This makes it be possible for Facebook to track your visit on our website if you have a Facebook account or if you have already visited a website with Facebook social plug-ins.
An overview of possible Facebook plug-ins is provided here:
We have no influence on the content, the scope and the use of the data transferred by the plug-in to the servers of Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA).
More information about the data privacy policy of Facebook can be found at:
Log out from your Facebook account in order to prevent data of your visit on our websites from being transmitted to Facebook.


Google Analytics
This website uses the “Google Analytics” service that is offered by Google Inc. (1600 Amphitheatre Pkwy, Mountain view, CA 94043-1351, USA). Google Analytics is a web analysis tool for analysing data on the behaviour of users of a website. This service is based on cookies which are sent to a Google server and stored there. Google may also transmit this information to third parties if legally required or if third parties process this data on behalf of Google. If the user access is effected from a EU Member State or from the European Economic Area, the IP address will be shortened and thus anonymised. Thus, the personal reference of your IP address is eliminated. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
In addition, you may prevent any data created by the cookies and relating to website usage on your part (including your IP address) from being transmitted to and being processed by Google by downloading and installing the browser plug-in available at the link below:
For more information regarding data privacy within the scope of Google Analytics, please refer to:

Vimeo plug-in
For the integration of videos, we use the provider Vimeo. Vimeo is operated by Vimeo, LLC having its headquarters in 555 West 18th Street, New York, New York 10011.
On some of our pages, we use Vimeo plug-ins. When you access the pages of our website provided with such plug-in, a connection to the Vimeo servers is established and the plug-in is presented. In this context, the Vimeo server is informed about which of our pages you have visited. If you are logged in to Vimeo as a member, Vimeo will assign this information to your personal user account. When you use the plug-in, e.g. by clicking the start button of a video, this information will also be assigned to your user account. You can prevent this assignment by logging off from your Vimeo user account before using our website.
For more information on the data processing and on the data privacy policy of Vimeo, please refer to

Payment option: PayPal
In our shops, we offer, amongst others, the payment option via PayPal, a service of PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. If a user chooses PayPal as their payment option, they consent to the transfer of personal data (such as first name, last name, e-mail address, bank data) necessary in that connection.
More information about the data privacy policy of PayPal can be found at:



Payment option: Credit card
In addition to PayPal, we also offer payment by means of credit card in our shop. This payment option is offered by the service provider BS PAYONE GmbH, Frauenhoferstr. 2-4, 24118 Kiel. If a user chooses payment by credit card, they consent to the transfer of their personal payment data necessary in this connection to BS PAYONE GmbH.
More information about the data privacy policy of BS PAYONE can be found at:

SSL encryption
For the encryption of your data transmitted to us e.g. during the order processing, we use the industrial standard SSL (Secure Sockets Layer). This is currently the most secure data transfer procedure on the Internet.

Right to lodge a complaint
If you believe that your rights were violated in the collection, processing or use of your personal data, you can contact the responsible data protection authority. The latter will take charge of the complaint and inform the data subject about the result.
The State Officer for Data Protection and Freedom of Information Rhineland-Palatinate
Prof. Dr. Dieter Kugelmann
Hintere Bleiche 34
55116 Mainz
Phone: 0049-6131-208-2449
Fax: 0049-6131-208-2497

Despite careful verification of the contents, we cannot accept any liability for external links to third party contents.

Name and address of the controller
Theraline eK
Industriepark Nord 56
DE-53567 Buchholz
Phone: 0049-26839696-0

Contact, data protection officer
Theraline eK
Mr. Alexander Kutschke
Industriepark Nord 56
DE-53567 Buchholz

Version from: 18/05/2018